Can I cancel my order after it has been placed?
Yes, it is possible to cancel your order only within 2 hours.
In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout. Please return the product as detailed in the ‘returns’ section below.
Can you add prescription lenses to my frames / sunglasses?
Yes! Please call us on +919577283333 and one of our executives will get in touch with you to recommend the lenses most suitable for you. Please note, it is not possible add prescription lenses in certain types of sunglasses; if you’re unsure of this, please reach out to us.
My purchase is a gift, can you gift wrap it?
Yes, we would be happy to do that! Under the “add order note” section on your checkout cart, please let us know that your purchase is a gift and we will be happy to gift wrap it for you.
Are prices displayed inclusive of taxes?
Yes, All the prices mentioned are inclusive of taxes.
What payment methods do you accept?
We accept all major credit cards / debit cards / UPI / direct bank transfers through our online payment gateway. we do not accept cheque or demand draft.
Can I pick up my order from your store?
Yes, it is possible for you to pick up the order from our store. Please mention the pickup and location preferred at the time of check out. And please call us on +919577283333 to confirm the pick-up time.
Can I place an order over the phone?
Yes of course! Please get in touch with us on +919577283333 between 10.30 AM – 6:30pm and we will be happy to help you.
I did not receive a physical warranty card with my purchase
Physical warranty cards have been discontinued by some brands. If you did not receive a physical warranty card with your product, it most likely does not come along with it.
How much does shipping cost?
We offer free standard shipping (7 – 10 working days for delivery) across India. Your product will generally be shipped via either Blue Dart, Delhivery, FedEx, DTDC or India post.
How much time will it take to ship my order?
With Standard shipping, you can expect the following dispatch timelines.
Contact Lenses
Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.
Sunglasses & Frames
Will be shipped within 2 – 3 business days of receipt of order.
Pre-conditions for returns & exchanges
Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date.
Please note, all sales are final and we have a no refund policy.
If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.
All store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:
Contact Lenses
The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.
Sunglasses & Frames
i. Must be in an unused and unworn condition.
ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request
iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition
What is the process of returning my product?
i. Please WhatsApp us at +919577283333 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.
ii. Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and it contents in their original condition along with the original invoice. Kindly note, we do not accept any returns at our stores for products bought online.
iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check
What If I want to return my product after 7 days of receipt?
Unfortunately, we do not accept returns after 7 days of receipt to the receipt’s address.
What is the warranty on my product & what does it cover?
All products come with a 1 year manufacturing warranty.
Manufacturing warranty covers the following issues
i. Missing components
ii. Peeling of sun lens coating
iii. Bubbles or imperfections in lens coating
iv. Premature flaking or deterioration of frame coating
v. Soldering defects
If your product encounters any of the above issues within 1 year of purchase, please WhatsApp or call us at +919577283333. We will require you to ship the product to us for a quality check by our technicians. It the issue is deemed to be a manufacturing defect, we will replace your product or issue you a store credit. Mittal Optics has absolute discretion to ascertain if the issue is a manufacturing defect.
Kindly note, we will be unable to entertain any requests for exchange or credit if the product has been altered / repaired in any manner by any third party.
Manufacturing warranty does not cover the following issues
i. Normal wear and tear i.e. scratches
ii. Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product
iii. Damage caused by chemicals
iv. Damage caused by unauthorized modifications or repair
